Delivery and Returns Policy
Postage and Packing: All orders are dispatched by Royal Mail Second Class Tracked within 24 hours of payment being cleared if the order is placed Monday to Friday (excluding Bank Holidays). Orders placed on weekends are despatched the next working day.
Our parcels are all tracked but no signature is required. If Royal Mail is unable to deliver the goods, a card will be left advising you to contact your local Royal Mail depot within 3 weeks.
Goods can be delivered to an alternative address to your billing address (for example, to allow you to take delivery at your work address)
UK, Ireland and Isle of Man: please allow up to 5 working days although most orders are usually delivered within 2-3 working days. Delivery is FREE for all UK, RoI and Isle of Man orders over £30, otherwise there’s a charge of £4.99
EU and North America: please allow up to 15 working days although most orders are usually delivered within 7-10 working days. Delivery is FREE for all European and North American orders over £50, otherwise there’s a charge of £7.99
REST OF WORLD: please allow up to 30 working days although most orders are usually delivered within 20-25 working days. Delivery is FREE for all RoW orders over £70, otherwise there’s a charge of £10.99.
Customers outside of the United Kingdom are responsible for any tax payable, including customs and excise duties.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 6 Mount Street, Harrogate, HG2 8DQ, United Kingdom.
To return your product, you should mail your product to: 6 Mount Street, Harrogate, HG2 8DQ, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.