Frequently Asked Questions
How much do you give to CFS and Fibro biomedical research?
We give 20% of our net profit to the Open Medicine Foundation. No questions asked. We’re desperate to find a cure.
How much is delivery?
Please see our Delivery and Returns Policy
Are your products high quality?
Yes, very. We pride ourselves on the quality and safety of our products.
All Patients’ Own products are manufactured following GMP Standards and have ISO 9001 quality assurance certification, with in-process monitoring and finished product testing. Traceability is achieved through discrete batch numbering of all raw materials, intermediates and finished products.
The product has been produced in the United Kingdom in an establishment deemed to meet the requirements of EC Regulation (EC) No 852/2004 of the European Parliament laying down specific rules on the hygiene of foodstuffs and is subject to regular inspection by the local Authority. The consignment has undergone a manufacturing process designed to render the product fit for human consumption and the end product is subject to regular sampling.
Do your products contain harmful additives?
Absolutely not. We use a vegetarian capsule filled with the active ingredient and in some cases a pinch of inert hypoallergenic rice flour. That’s it.
Is paying through your website secure?
Yes. Our website uses SSL which provides secure, encrypted communications between the website and the internet browser.
Customers can check out using PayPal or our payment gateway which is Stripe. This payment gateway is fully PCI compliant.
Choosing to pay with your card using Stripe rather than PayPal means significantly lower fees for us which leads to more money going into biomedical research
Which payment methods do you accept?
We accept all major credit cards through the PCI Compliant payment gateway Stripe or via Paypal.
If you can, please pay using your card via Stripe. The fees are lower which allows us to price our products so competitively and, of course, means more money going to our chosen charity.
Do you ship abroad?
Yes. Please have a look at our Delivery and Returns Policy. Customers are responsible for any tax payable.
How long will it take to get my order?
UK: 3-5 working days
Europe: Up to 15 working days
Rest of world: Up to 30 working days
How will I know when my goods have been dispatched?
You will receive an email once your order has been dispatched.
What if I’m not in when you deliver?
We use postal packs which mean they can be posted through your letterbox so you’ll never have to worry about not being in.
What is your returns policy?